SHOPPING INFORMATION



1. How soon can I get my delivery

Delivery times vary with the current traffic situation. We deliver on the same day within Nairobi.



2. Can I collect in store?

Yes you can. Place your order in advance to find your items at the collection point.



3. Does Advanced Builders have a physical location?

Yes, Advanced Builders has a collection point on Kiambu road, a place called Kasarini. Approximately 2 Kilometers from the Northern By-Pass, Just after Simco petrol station. See map direction on the home page



4. Does Advanced Builders offer free delivery?

No, Advanced builders does not offer free deliveries



Returns & Exchanges

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

We do not provide returns for any customised items.

RETURN PROCESS

To return an item, please email us at sales@advancedbuilders.co.ke with your receipt or invoice number. After receiving instructions from our customer service team, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Advanced Builders Hardware along Kiambu Road, Next to TOTAL KIAMBU Road Petrol Station.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to track your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange for an exchange.

Please Note: Discounted or Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+254 701 63 66 62

Sales@advancedbuilders.co.ke

SHOPPING INFORMATION



5. Does Advanced Builders deliver outside Nairobi?

Yes, we have partnered with Wells Fargo for safe delivery of goods at the cost of the customer.



6. Can a customer come and pay at the shop?

Yes, you can come pay at the shop and allow a waiting time of up to 11/2 hours to pick your goods.



7. Does Advanced Builders offer installation services?

Yes. Advanced Builders offers installation services only on insulation products.